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Complaints in Person More Effective Than Letter or Email

July 03, 2012  by: rekhas  Points: 12   Category: Others  Earning $0.20   Views: 661

When we face a poor service or come across a bad product, we need to complain. Some people prefer to complain through letters while others prefer to complain in person. What is your way to deal with this problem? I prefer to complain in person as I can explain my concern with more clarity and get a quicker result.


Present day business is all about attracting consumers. Businesses vie for more customers. For this, they offer several discounts, organize promotional events and promise to provide the best customer service. Yet, unfortunately, we customers face problems with products from time to time. In such cases, we need to complain, either in person or through letters. I prefer to complain in person. It helps me to express my problem face to face. Moreover, businesses address complaints in person, faster than complaints through letters.

Firstly, when I complain to the product owner or storekeeper in person, I can explain my concerns well. I can take time to tell them all the problems with the product. This may not be possible when I write a letter. I may not be able to find the right words or may forget a few important points. Stores cannot ignore in-person complaints because they fear that they might lose a valuable customer. For instance, there is a pizza place near my home. They offer very good customer service. A few times, when they messed up with my order, I complained to the store manager, who profusely apologized and offered free dine-in coupons. From then on, we never had a problem.

Yet another time, we bought defective electric equipment. After reading a few reviews, we came to know that it was a manufacturing defect. Our emails and phone calls had no effect and hence, we took the product to the store and complained in person. The manager took immediate steps to replace the item free of cost. Thus, it is always best to complain in person. It has a higher impact than complaints through letters.

Secondly, stores resolve in-person complaints faster than complaints through letters and emails. When we write letters or send emails, the business owners may neglect them. Some stores do not check emails regularly. Moreover, return date may expire and we may be stuck with the product forever. I once sent an email to enquire about a product in store. In fact, I sent more than 10 emails in a week and yet got no reply. Finally, when I went in person, to complain, the manager said they check emails only once in a month and was apologetic for the same. He then offered a 50% discount on the item as a compliment from the store. Thus, in person complaints get quicker response than emails and letters.

To summarize, when there is a chance, always express your complaints in person. You can explain with more clarity and get a quicker solution. Some of us feel uncomfortable when we have to complain about a service or a product. However, these days, we do encounter such problems more than often. Only when we customers express our problems will the product owners know the issue. They will react soon as they do not want to lose a good customer.


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